American Girl has a new refund policy. These items are now non-refundable:
Create Your Own items, including dolls
Dolls with pierced ears
Shipping and handling fees
P.S: I know it's Saturday, but I didn't get to go to AG today because it snowed and there was ice on the roads. I hope I can go tomorrow!
That’s mostly good! Do we pay for shipping returns? As far as ear pierce and create your own—good! I think they are losing money! People really need to think what they make, it’s also wasteful!
Makes sense. Most places don't take returns on customized products.
I hoped you were enjoying the snow. Ice is a problem--all winter long in Minnesota.
Why would they do that?
good to know...